Refund Policy

Refund Policy

Draft — have this reviewed alongside the Terms and Privacy Policy before relying on it.

Last updated: [date]

Because 360PEPS sells laboratory research materials, our refund policy reflects the handling and storage requirements of these products.

  • Damaged or incorrect shipments. Contact us within [X] days of delivery with photos of the item and packaging. We will replace the item or issue a refund once the issue is confirmed.
  • Unopened, unused product. [State your actual policy — e.g. return window, who covers return shipping.]
  • Opened or used product. Not eligible for return, for safety and chain-of-custody reasons standard to laboratory materials.
  • Order cancellations. Orders may be canceled before they ship by contacting us. Orders already shipped follow the policy above.
  • How refunds are issued. Refunds are returned to the original payment method within [X] business days of approval.